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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@egeflora.com. Please note that returns will need to be sent to the following address: Onur, Mandalin Sk. No:6/B, Balçova/İzmir
Turkiye, 35330
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@egeflora.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@egeflora.com.
Thank you for shopping at Egeflora.
If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.
Return Eligibility
To be eligible for a return:
* The item must be unused and unopened
* The item must be in its original packaging
* The return request must be made within 14 days of delivery
* Proof of purchase is required
Due to hygiene and safety reasons, we cannot accept returns of used personal care products.
Please contact us before sending any items back. Returns sent without prior notice may not be accepted.
Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank.
If you have done all of the above and still have not received your refund, please contact us at:
📧 info@egeflora.com
Sale Items
Only regular-priced items may be refunded.
Sale or discounted items are non-refundable.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift, the refund will be sent to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund.
If you are returning an item valued over $20, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.